Date: Sat, 24 Sep 1994 09:33:14 -0700 (PDT)
Sender: Vanagon Mailing List <vanagon@vanagon.com>
From: Wes Neuenschwander <wesn@eskimo.com>
Subject: Re: see the chaplain (Les Schwab)
On Tue, 20 Sep 1994, Stuart Redford wrote:
> Date: Tue, 20 Sep 94 17:00:01 CDT
> From: Stuart Redford <scrpers@hpvcpnpi.vcd.hp.com>
> To: Multiple recipients of list <vanagon@lenti.med.umn.edu>
> Subject: Re: see the chaplain
>
>
> In the Pacific NW we are blessed with Les Schwab Tire Stores. And, I
> mean that positively. I'm very impressed with there business policies
> particularly when compared to dealers and other shops.
>
> I take all brake-tire-shock work to them.
>
> Honestly, a couple weeks prior to putting my '91 on the market, I took
> it to Schwab's for brakes and align.. I figured with 45K miles, it'd
> need brakes soon.
>
> At work they called me and asked why I wanted brakes. I said 'well, uh,
> well, at 45k......'
>
> They said it was only 50% worn and keep my money. No charge.
>
> Most businesses woulda just done the work for the business.
>
> scr
>
My experience with Les Schwab, albeit limited, hasn't been nearly so
favorable. I took my '91 Westy in to repair a persistent tire leak (a
previously plugged puncture). The idiot who did the work tried to put
the wheel cover, which is VERY obviously made of plastic, back on with a
mallet! Gave it a big WHACK, knocking off about a 10" chunk of the wheel
cover rim. Then he threw the mallet, came storming by me, and told me it
was "a piece of f**king sh*t". He denied he'd used the mallet - though
I'd been watching the entire thing, and he was fully aware of this, and
then tried to scare me into buying a new tire, saying the plug that had
been installed could have damaged the steel belts, causing the tire to
de-laminate while driving! Do I want this idiot psychopath doing my
BRAKE WORK??? Sorry... I think I'll save the time and money, and just go
drive off a bridge. (P.S. - their prices aren't that great either. Here
in Seattle, I'd recommend Discount Tire)
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