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Date:         Wed, 12 Oct 1994 08:57:43 -0400
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         Filippo Morelli <bilge@East.DELFIN.COM>
Subject:      Re: BMW Shop Problems (Conclusion?)

> 	She agreed that: she will pay for the parts at cost.  They will pay for
> any repairs that the dealer says need to be made.  She will pay for none of
> the labor incurred during the previous work (close to 20 hours @ $55).  To
> sweeten the deal, they _gave_ her a new battery for the car!  Done deal!
> 
> 	Amy would like to extend a big thanks to all who helped during this
> ordeal.  We would probably not fared as well without your help!
> 


Thom,
	While I am sure this was quite a frustrating ordeal, I must admit
that I'm *mildly* impressed with any shop that cancels 20 hours of labour,
agrees to pay for the labour to fix it, and hands you a new battery. If
nothing else, that shows their hearts and business sense is toward the 
consumer; even if they make mistakes.


Filippo Morelli
Datsun Dynamics
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