Date: 04 Oct 1995 17:34:17 EST
Sender: Vanagon Mailing List <vanagon@vanagon.com>
From: "Tom Forhan" <TFORHAN@hr.house.gov>
Subject: Re: Insurance Companies Rated by Consumer Reports
I often use Consumer Reports for input in my decisions, and often
even agree with them. Sometimes not. Aetna is at the bottom of
the list, primarily because of "poor" claims service.
I have been insured with Aetna for several years, had a small
claim or two, when my SO took the impossible to retouch Pearlescent
White Audi into the side of an concrete pier "protecting" an ATM
machine.
I found the best body shop in DC - Wagonwerks (only German
cars,please, and no VWs to be found in their immaculate shop).
I dropped off the Audi, they faxed the $2600 estimate to Aetna, who
approved it without even looking at the car!
The shop did a beautiful job, using all new Audi genuine parts (double
galvanized body panels) and great paint matching.
I never even had to talk to Aetna. Now that is the type of claims
service I love!
Tom F.
90 Syncro Westie (too much height to fit into Wagonwerks shop doors)
90 Audi 200 Turbo Quattro Wagon IA Stage I (and no bondo)
______________________________ Reply Separator _________________________________
Subject: Insurance Companies Rated by Consumer Reports
Author: CHEESES (INTERNET.CHEESES) at HR
Date: 10/4/95 4:29 PM
Automobile Insurance Companies
Following are the ratings of auto insurance companies by Consumer Reports, a
publication of Consumers Union, a non-profit organization. Consumer Reports
accepts no advertising or monies, gratuities, favors, etc. for any of the
products or services it evaluates and compares. You'll save lots of money
and make smarter purchasing choices over the next year if you'll subscribe.
I subscribe because it gives me lots of comparative information on products
and services and I don't like being suckered. A subscription costs $24/year.
Consumer Reports
Subscription Dept
Box 51166
Boulder CO 80323-1166
These ratings are based on responses to Consumer Union's 1994 Annual
Questionnaire. Almost 34,000 readers participated in the survey. Buy the
October 1995 issue of CR for more details. They also evaluate car batteries
and portable heaters in this issue, among many other items.
Consumer Reports October 1995 issue ranks the auto insurance companies in
the following order, based on how each company handled the readers' claims,
from best to worst overall:
1. Amica Mutual
2. United Services Auto Assn. (USAA)
3. USAA Casualty
4. Cincinnati
5. Erie Ins. Exchange
6. National General
7. Erie Ins. Co.
8. Auto-Owners
9. Citizens Insurance Co. of America
10. Hartford Ins. Co. of the Midwest
11. New Jersey Manufacturers
12. State Automobile Mutual
13. Nationwide Mutual Fire
14. Hartford Casualty
15. Government Employees Ins. Co. (GEICO)
16. State Farm Mutual Auto
17. State Farm Fire and Casualty
18. American Family Mutual
19. Nationwide Mutual
20. Auto Club Ins. Assn.
21. Continental Ins. Co.
22. SAFECO Ins. Co. of America
23. GEICO General
24. Hartford Underwriters
25. Liberty Mutual Fire
26. Allstate
27. Horace Mann
28. California State Auto Assn.
29. Liberty Mutual
30. Prudential Property and Casual
31. 20th Century Insurance
32. Travelers Indemnity
33. Allstate Indemnity
34. Farmers Insurance Exchange
35. Aetna Casualty & Surety
36. Metropolitan Property and Casualty
I have no vested interest in Consumer Reports, other than being a subscriber.
Cheese