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Date:         Thu, 20 Jun 1996 01:41:04 -0400
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         30erainey@sophia.sph.unc.edu (Eric Rainey)
Subject:      Re: Open letter to... <less VW content>

While I've found most people dealing with VW's not to exhibit this kind of behavior, it is very prevalent, and especially so among mechanices. This is one of the reasons I own a VW and learned to do repairs myself.

Another recent example for me is my bike (which I also repair myself).

Me: The freehub seems to be toast. Scott the bikeshop guy (his real name): What makes you say that? Me: I can pedal 1/2 stroke w/o the whell moving. Scott: Let me ride it. <rides the bike> Scott: The chain seems to be skipping. Me: The cogs don't seem to be worn Scott (with just the subtlest sarcasm tone):Oh well, I don't know of course, I just work on em. Me: Ok, goodbye.

I didn't leave quite so fast, however the trusting relationship I had heretofore developed with the bike shop evaporated, as I don't need that kind of non-professional treatment. Maybe my assesment was dead wrong and naive, however, I don't need that kind of message about it. A nice "well, if you'll notice right here..." would have been much more appropriate, don't you think?

ranting, Eric


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