Well my '91 Vanagon with 78,000 miles was diagnosed (by a VW dealer) with blown head gaskets. I followed historical advice on the list and opened a "case" with Volkswagen of America. The person assigned to my case never contacted me, but did contact the dealer where I took the VW. I called the case worker today.... the news wasn't good. VWof A couldn't help me because I didn't have periodic services performed by a VW dealership. Anyone have a suggestion? I know several people on the list got help from VW of A. Were your periodic services done at a VW dealership? Jud
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