Date: Thu, 30 Jan 97 08:43:42 CST
Sender: Vanagon Mailing List <vanagon@vanagon.com>
From: Kyle Wade <pengi@cruzio.com>
Subject: Re: Some mechanics belong in the penitentiary [here's my longish rant]
This is a very interesting topic,
I work in a VW shop in Santa Cruz Cal. We have been doing a very high
volume of service for the last 7+ years. We have become the shop to take
your car to in our area:) It's very hard to keep up with the pace sometimes
due to the # of people wanting to have us work on their VW's. We're in a
process of change right now, and over the next 6 months or so we may even be
looking for a Air-Cooled tech.
I'm writing this on the topic though, and that is that you can often tell
who the rip-offs are, and in our business I've sen more than my share of
repair orders from other shops with "Extremly High " charges for simple tasks.
I hate to see people being Ripped Off! We at Volks Cafe have a different
theory, if the customer has been taken care of Correctly, ie not ripped off.
Needs and wants attended too. They'll be back, they in turn will tell 4-6
of their friends (VW owners or not) and so on and so on. This has brought
our little shop (14 Employees) to the #1 voted "Best foreign car repair shop
" in our area. I'm not writing this to brag, but to let the consumer know
that there are shops that are still doing an honest business. I've found
that I ask a person from out of town "who do you have service your VW?" Are
you happy with the service? ETC, this give s me an idea of who is doing
Quality work in other area so I can possibly point someone else to those
people that may be from that same area.
I love the Type 2 list and the V@L list. The info sharing etc is the best
way for people that don't have shops like ours or a Tech acrross the
street(KEN) to go and ask. I too have nieghbors, and I work on their cars
too. It's always been that way for me, and in fact II learn more about
other types of cars that way too. I still prefer to work on VW's though.
Ken I hope you like hundai's, I know that I don't personally work on them:)
Kyle
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Kyle Wade
Keeper of the volks-motorsports page
www.volks-motorsports.com home page
Pengi@cruzio.com
