Date:         Sun, 12 Jan 1997 08:43:43 +0000
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         VWnut@smus.bc.ca
Subject:      Re: VW America denies recall

The only experience I've had with recalls is on my my '85 Jetta. I 
heard about a heater core recall, and took the car to the dealer in 
'92 asking about it. They gladly checked that it had not been done, 
and replaced it free of charge. I was the 2nd owner, the car had 
~200k kms on it, and had not seen dealer service for at least 2-3 
years, but they did not even ask. 

> I know this won't make you feel better, but to my knowledge the VW customer
> service line has NEVER acknowledged any recall of ANY kind for any car.
> Many on the Corrado list have called about recalls and have gotten
> stonewalled.
> 
> But take heart!  Persistance can sometimes be rewarded, I have heard that
> there are times when the area reps are pushed hard enough they relent, and
> even the customer service jerks will help out, but with something as big as
> total loss due to fire it may take some doing.
> 
> First you need to get documentation of the recall either from the NTHSA or
> from a local dealership.  Then you must establish that the recall work was
> never performed (the dealer might be able to find out that info). Then get
> to the area rep, and pressure him.  (play up the safety angle).
> 
> I hope this helps a little.  Good Luck
> 
> James
> 
> 
> 
Shawn & Janis Wright
'88 Westy (336k) '85 Jetta TD (363k)
VWnut@smus.bc.ca (swright@smus.bc.ca)
http://www.islandnet.com/~swright/vw.html