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Date:         Sun, 13 Jul 1997 16:30:58 -0400
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         jrbateman@speedline.ca (Jack Bateman)
Subject:      Re: who knows?

Call his bluff and force the issue. Don't stop until you are satisfied that everything is proper. You think of the service manager as a friend, but he obviously thinks of you as a sucker, just another g**d*** customer taking up his valuable time with your silly complaints. (Whew!! I feel better, now.)

Jack Bateman, Oshawa, Ontario - Canada

---------- > From: Ron Clayton <ronclay@ldd.net> > To: Multiple recipients of list <vanagon@lenti.med.umn.edu> > Subject: who knows? > Date: Saturday, July 12, 1997 11:15 PM > > This is one of those questions that I could as easily put to my therapist, > if I had one, the car guys, if I could ever get an open line, or you lucky > stalwarts of the Vanagon list! > > here goes, it's auto-psycho-sociological: opinons please!? > > I have a reasonably good relationship with the dealership service > department where I purchased my Vanagon new, six years ago. I know, that's > mostly because I mostly, quietly allow them to fleece me about once every > six months. > > Lately, every time I have some little thing done, they leave some > part of the job undone! This last trip was worse! I had the front brakes > done and drove the 100+ miles home only to discover that my chrome lugs had > been switched for black ones! chrome on the back, dingy black on the front. > There were no other Vanagons in the shop that day so I thinking the swap > was intentional, and I'm really steamed. Never the less I call the service > manager whom I think of as a friend, and suggest that a mistake has been > made. He gets a little huffy and sez it could not happen, no other vans in > the shop that day and Vanagon lugs are unique to Vanagons, must have been > that way when I brought it in. I know that's not the case. I washed the > van two days before: chrome all around. Now I'm not only angry I'm > worried! What if these are not the correct lugs and they were just forced > in? I might be in danger of them breaking or coming out because they are > stripped. Will I have to buy new hubs? in the face of the service > manager's denial do I force the issue over eight lug bolts or just order > new ones for one of the suppliers on the list and then find a new > mechanic?? > > thanks for any advise any of you can offer. >


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