Date:         Tue, 19 Aug 1997 09:57:32 -0400
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         Karen Winter <cen13504@centuryinter.net>
Subject:      Re: Too quick to criticize???

Curt,
Just as Bill wrote, don't make statements until you check things out.
You and Bill are uniformed to the situation and should not criticism me
for expressing legitimate concern.   I thought this was an open forum. 
Think before you speak is a good suggestion of everyone.

Kenneth Winter 


JCSYNCRO@aol.com wrote:
> 
> In a message dated 97-08-18 10:27:58 EDT, 72153.1620@compuserve.com (Kathryn
> Bowman) writes:
> 
> << Hi all,
> 
>  Perhaps everyone should slow down before they jump on this
>  "slam the vendor" bandwagon.  There are good and bad guys
>  out there, and it now seems that perhaps Kenneth Winter owes
>  Ron Salmon an apology  for his recent post.  I'm just saying that
>  everyone should slow down and check things out before you type
>  something you might regret later.
> 
>  Enough said,
> 
>  Bill Bowman >>
> 
> Good advice Bill,
> 
> I recently ordered exhaust components from Ron at
> Bus Depot, and for one reason or another, there was a mistake on his part
> about how to ship the stuff.
> 
> When I called him about it, he realised his mistake, apologised and went way
> beyond what any retailer would likely do to correct a probem,  even to the
> point of absorbing the cost of "Overnight Guaranteed Delivery".
>  Unfortunately,  those costs were far beyond any profit for the parts.
> 
> I feel bad that he lost money on my order and hope future business with Ron
> will be profitable for him.
> 
> Misunderstandings and mistakes can and will happen especially in the
> mail-order business,  but I can verify Bus Depot's sincerity and honesty, and
> I find it hard to believe that Bus Boys would intentionally cheat their
> customers.
> 
> I know it doesn't help the frustration we can experience on a botched order,
>  but where would we be without mail-order places to buy VW stuff???
> 
> Curt Long
> 87 GL Syncro Westy