Date: Tue, 16 Jun 1998 09:35:08 -0400
Reply-To: "Joe L." <jliasse@EMAIL.MSN.COM>
Sender: Vanagon Mailing List <Vanagon@vanagon.com>
From: "Joe L." <jliasse@EMAIL.MSN.COM>
Subject: Re: Try this out-re: Bus Depot replies
Good points all. I also note that almost eveytime I see someone here
asking where they could find a replacement for their busted gizmo there is
someone else here saying "I busted my gizmo too and the best place (or the
ONLY place) to get a new gizmo is Bus Depot".
Seems to me that having the part one needs when one needs it is the
primary job of a parts store. This the Bus Depot seems to do very well.
As for service; I have had one expierence with them. Someone here said
they had Haynes Manuals for waterboxers. I gave them a call to order it.
Nothing unusuall except for the fact that, on the chance they were still
open, I called at 9 o'clock at night. It turned out that they had closed
several hours before and were there only because they had some other work to
do. There is also the fact that I have a "disorder" that sometimes causes me
to talk like a combination of Foster Brooks, Mel Tellis and Porky Pig.
During the protracted "struggle" to get the order out I found them to be
very patient and willing to go over and over what should have been a quick
and simple point to complete what was, after all, a lousy $25 order that, if
time and profit margins are considered, did not even make them minimum wage.
Seems to me that they are the type of people who do what they can when
they can and if, for some reason (maby they are talking to me again?), one
is expierencing some delay it is certianly unintentional and probably
bothers them as much or more as it bothers the one delayed.
Granted, this is only my impression but these seem to be good folks to
deal with. If there is some situataion they are dealing with or some
inefficiency in their organization that is causing some delays I believe
they will identify and eliminate it as soon as they can. In the mean time I,
for one, am willing to take some delays if doing so will support folks who
are WILLING, if not currently able to do all as quickly as I would wish. I
have delt with enough people who don't give a damn to appreciate what a find
we may have here.
-----Original Message-----
From: Bruce Ralphs <bar@ISLANDNET.COM>
To: Vanagon@VANAGON.COM <Vanagon@VANAGON.COM>
Date: Tuesday, June 16, 1998 3:59 AM
Subject: Try this out-re: Bus Depot replies
-----Original Message-----
From: Bruce Ralphs <bar@ISLANDNET.COM>
To: Vanagon@VANAGON.COM <Vanagon@VANAGON.COM>
Date: Tuesday, June 16, 1998 3:59 AM
Subject: Try this out-re: Bus Depot replies
>I'm sure that you all out there with the issue of tardiness with the Bus
>Depot would want to see what it's like in Ron's shoes....so:
>
>Read every email each an every night rec'd from this list, research an
>answer you'd be accountable for, then respond to it with the goal that
>you would receive a positive response back....Maybe a sale, or how about
>a referral, or even a thank-you! Get my drift? Good luck!
>
>I almost apologize if this message offends some but it hits close to my
>heart. I have never done business or talked with Ron...I've sent him a
>message once and he did respond about new light bulbs. However, I can
>relate being a new Dad too and also owner/operator of a new, thriving
>business. I would take this quite personally if my business was being
>slammed, so Ron, be encouraged, there are lots that will support you,
>Bruce
>
>
>----------------------------------------------------------
>
>Bruce Ralphs, Victoria, BC '85 Westy, auto, 142K
>250-727-7617 '91 Passat, 95K
>250-727-7685 fax '83 GTI, 256K
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