Date: Mon, 17 Aug 1998 21:47:58 -0700
Reply-To: Todd Last <rubatoguy@WORLDNET.ATT.NET>
Sender: Vanagon Mailing List <Vanagon@vanagon.com>
From: Todd Last <rubatoguy@WORLDNET.ATT.NET>
Subject: Re: GoWesty Dissatisfaction - Typical or Exception?
Content-Type: text/plain; charset=us-ascii
I ordered a carpet mat set from them, that I am quite happy with. My only
complaint is that the carpet was backordered, and they charged my credit card
immediately upon order - but it took a number of weeks before I ever received
the mat set.
Of the vendors I have delt with,
I've gotten the best service from Kyle of volksmotorsports,
Ron Salmon of the Bus Depot is a very close second,
On an aside, I've received very poor serive from West coast metric lately.
Todd
'88 Westy
Marty Wallace wrote:
> I recently bought a 1984 Westy, and happily set about ordering various
> parts in order to restore it to new condition, or at least nearly so.
>
> I've placed orders with 4 online/mailorder vendors, and everything has
> gone great, with one exception. My experience with GoWesty hasn't been
> very good. In your opinion, was this a fluke, or are they not a
> preferred vendor?
>
> I have sent this e-mail to GoWesty:
>
> ---<snip>---
> All things considered, I am not very happy with the service that I have
> received from GoWesty:
>
> #1. The instructions that I received with the window tent (and the seal
> kit from another order) were AWFUL in all respects and actually contained
> errors.
>
> #2. The quality of the window tent is not nearly up to that of the
> original VW tent. The GoWesty tent material is much more coarse (and, I
> believe not as strong as the original), and the stitching at the seams
> has fewer stiches per inch. It actually tore during the installation,
> but that was a combination of your inadequate instructions, poor quality
> material, and, admittedly, my error in noting exactly how the tent
> fastened to the pop top. However, I feel that this error could have been
> avoidable, had I received adequate written instructions from GoWesty.
>
> ---<snip>---
>
> #3. (I have not received the dash cover from this order. I haven't heard
> that it may be backordered, either, though it has been over 2 weeks since
> I placed this order. Please cancel this item; I will order it from
> another vendor.)
>
> ---<snip>---
>
> Sincerely,
> Marty Wallace (1984 Westfalia)
> Chico, California
>
> ---sales@gowesty.com wrote:
> > ------------------- NEW ORDER -------------------
> > August 1, 1998
> > Product: 231 704-3 Window Tent
> > Unit Price: 269.94999999999998863
> > Quantity: 1
> > Total: 269.95
> > Product: VW021A P4-Poly Carpet Dash Cover w/ash tray
> > Unit Price: 39.950000000000002842
> > Quantity: 1
> > Total: 39.95
> > Shipping: $ 19.95 Vendors Choice
> > Sales Tax: $ 24.02
> > TOTAL ORDER: $ 353.87
>
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