Date:         Mon, 17 Aug 1998 12:00:16 -0700
Reply-To:     Marty Wallace <martywallace@ROCKETMAIL.COM>
Sender:       Vanagon Mailing List <Vanagon@vanagon.com>
From:         Marty Wallace <martywallace@ROCKETMAIL.COM>
Subject:      GoWesty Dissatisfaction - Typical or Exception?
Comments: To: vanagon@VANAGON.COM
Content-Type: text/plain; charset=us-ascii

I recently bought a 1984 Westy, and happily set about ordering various
parts in order to restore it to new condition, or at least nearly so.

I've placed orders with 4 online/mailorder vendors, and everything has
gone great, with one exception.  My experience with GoWesty hasn't been
very good.  In your opinion, was this a fluke, or are they not a
preferred vendor?

I have sent this e-mail to GoWesty:

---<snip>---
All things considered, I am not very happy with the service that I have
received from GoWesty:

#1. The instructions that I received with the window tent (and the seal
kit from another order) were AWFUL in all respects and actually contained
errors.

#2. The quality of the window tent is not nearly up to that of the
original VW tent.  The GoWesty tent material is much more coarse (and, I
believe not as strong as the original), and the stitching at the seams
has fewer stiches per inch.  It actually tore during the installation,
but that was a combination of your inadequate instructions, poor quality
material, and, admittedly, my error in noting exactly how the tent
fastened to the pop top.  However, I feel that this error could have been
avoidable, had I received adequate written instructions from GoWesty.

---<snip>---

#3. (I have not received the dash cover from this order.  I haven't heard
that it may be backordered, either, though it has been over 2 weeks since
I placed this order.  Please cancel this item;  I will order it from
another vendor.)

---<snip>---

Sincerely,
Marty Wallace (1984 Westfalia)
Chico, California


---sales@gowesty.com wrote:
> ------------------- NEW ORDER -------------------
> August 1, 1998
> Product: 231  704-3 Window Tent
> Unit Price: 269.94999999999998863
> Quantity: 1
> Total: 269.95
> Product: VW021A  P4-Poly Carpet Dash Cover w/ash tray
> Unit Price: 39.950000000000002842
> Quantity: 1
> Total: 39.95
> Shipping: $ 19.95 Vendors Choice
> Sales Tax: $ 24.02
> TOTAL ORDER: $ 353.87



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