Date: Wed, 26 Aug 1998 15:37:27 -0700
Reply-To: Ray Hunnam <hunnam@PNC.COM.AU>
Sender: Vanagon Mailing List <Vanagon@vanagon.com>
From: Ray Hunnam <hunnam@PNC.COM.AU>
Organization: RAYJEN Security
Subject: Re: Open Letter to Bus Depot = Ron
Content-Type: multipart/alternative;
John
I feel you have hit it in one. Just a few of my ideas. Remember Ron is a
very small business with low overheads that way he can keep prices down and
make VW parts affordable to us owners. For that - I know - we are forever
grateful.
He is a one man and woman ( don't forget the little lady ) band and from
Johns observations has his " ring hanging out " ( sorry old Aussie saying -
am sure you can guess its meaning ).
Ok the point is this. If you want, immediate service, then unfortunately
you have to go to the larger operations with larger staffs in the parts
department and pay higher prices. I am afraid it is as simple as that. If
however you refuse to pay these inflated prices ( remember that extra staff
costs money - overheads rise - prices go up ) then you rely on Ron's
operation and unfortunately you have to put up with slower service. Rest
assured ! Ron would not deliberately go and rubbish his customers on the
list or deliberately let them down ( remember he is one of us - a List
member - and as such holds a honored place among us as friend/mate/
buddy/chum ( covers the international spectrum, sorry don't know the German
equivalents )
To end this diatribe, and I just love your saying, " lets cut him some
slack " John if you, and any others who live nearby, how about offering
your help to a mate and offer to reply to the list for him or some other
little way to ease his burden. I am sure that Ron is as far behind as he can
possibly get and maybe if a small amount of time could be donated to bring
him up to speed then he may be able to get ahead and stay there. It is hard
trying to make up lost ground when those orders/emails still keep coming.
The bottom line is, I guess I am selfish I would hate to see Ron expand too
big employ heaps of assistants and have his wonderful prices go out the door
on overheads.
To you Ron I offer my apologies for thinking that I am such a smart ar*# to
think that I know how to run YOUR - apologies for shouting - business. My
motive is purely one of offering help and of course to keep your bloody
prices down.
Keep up the good work and regards to the little lady
Ray.
P.S. Lets end this now. - please !
John McCabe wrote:
> I live 45 minutes from Rons shop and never have any problems with my
> orders. I always pick up my parts to save on shipping. Every time I
> have been to his shop he has been extremely busy. More busy then I
> would ever want to be. Cut the guy some slack and and enjoy the
> discounts you get on your parts or buy your parts from someone else.
> Remember, more employees equals more overhead which equates to higher
> prices, just like every other vw parts company in the business. I
> believe Ron can offer low prices because of low overhead. Have you ever
> seen prices as low as82 Ron's in any of the VW magazines. I personnaly
> will put up with busy phone lines to get cheaper prices. This my
> opinion. Ron, I hope you don't mind me expressing my opinions.
> John.
>
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