Date:         Tue, 17 Nov 1998 13:56:38 -0500
Reply-To:     James Cohen <jscohen@SPRYNET.COM>
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         James Cohen <jscohen@SPRYNET.COM>
Subject:      Re: Bad Experience With Bus Depot
Comments: To: The Bus Depot <ron@NETCARRIER.COM>
Comments: cc: vanagon@vanagon.com
In-Reply-To:  <000e01be0ebb$7a8eba80$b7488dd1@default>
Content-Type: text/plain; charset="us-ascii"

Ron,

Unfortunately this is NOT the first time you've had to apologize for things
in the store going awry.  I'm sure you try to do an honest job, but your
are getting the reputation of a disorganized, unreliable business.  If your
staff is so inept that it can't handle orders while you're away, then
either you shouldn't go away or you should get competetant staff. That's
the nature of owning your own business.

I'm sorry if I'm coming down hard on you, but the complaints keep coming,
and you don't seem to hear them.  And being a part of this list and
therefore soliciting business from it, you are going to be held to a high
standard. And susceptible to intense scrutiny.

I've had limited experience with Bus Depot, mainly because I can't get
answers to my price questions. I called back in Oct, waited on hold, and
then spent 15 or so minutes, on my phone bill, trying to help the guy on
the phone locate a price on a part  (the programable intermittant wiper
relay).  It was never found. I was then told to email my other price
inquiries which I did....twice.  I never got an answer.

I'd love to give a fellow list member my business, but BD seems to not want
it. I have limited time, so I call the companies with 800 numbers and quick
service.

I hope you can eventually get things to run smoothly, but for now, it seems
to be chaotic.

James