Date:         Tue, 17 Nov 1998 20:27:51 -0500
Reply-To:     John Rodgers <inua@QUICKLINK.NET>
Sender:       Vanagon Mailing List <vanagon@vanagon.com>
From:         John Rodgers <inua@QUICKLINK.NET>
Subject:      Re: Bad Experience With Bus Depot
Comments: To: "Steven X. Schwenk" <sxs@Schwenk-Law.com>
Comments: cc: Vanagon <Vanagon@VANAGON.COM>

-- [ From: John Rodgers * EMC.Ver #2.5.02 ] --

Grandma Liddy always said " A stirred turd just smells worse!!"

I vote with Steven!!

John Rodgers
'88 GL Driver

-------- REPLY, Original message follows --------

Date: Tuesday, 17-Nov-98 04:55 PM

From: Steven X. Schwenk        \ Internet:    (sxs@concentric.net)
To:   Vanagon                  \ Internet:    (vanagon@vanagon.com)

Subject: Re: Bad Experience With Bus Depot

PLEASE CARRY THIS ON OFF-LIST

PLEASE DO NOT POST A REPLY

just my humble request...

James Cohen wrote:

> Ron,
>
> Unfortunately this is NOT the first time you've had to apologize for
things
> in the store going awry.  I'm sure you try to do an honest job, but your
> are getting the reputation of a disorganized, unreliable business.  If
your
> staff is so inept that it can't handle orders while you're away, then
> either you shouldn't go away or you should get competetant staff. That's
> the nature of owning your own business.
>
> I'm sorry if I'm coming down hard on you, but the complaints keep coming,
> and you don't seem to hear them.  And being a part of this list and
> therefore soliciting business from it, you are going to be held to a high
> standard. And susceptible to intense scrutiny.
>
> I've had limited experience with Bus Depot, mainly because I can't get
> answers to my price questions. I called back in Oct, waited on hold, and
> then spent 15 or so minutes, on my phone bill, trying to help the guy on
> the phone locate a price on a part  (the programable intermittant wiper
> relay).  It was never found. I was then told to email my other price
> inquiries which I did....twice.  I never got an answer.
>
> I'd love to give a fellow list member my business, but BD seems to not
want
> it. I have limited time, so I call the companies with 800 numbers and
quick
> service.
>
> I hope you can eventually get things to run smoothly, but for now, it
seems
> to be chaotic.
>
> James


-------- REPLY, End of original message --------