Date:         Sat, 13 Mar 1999 23:00:00 -0500
Reply-To:     Dave Caston & Sherrie Payne <cdcaston@NNI.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Dave Caston & Sherrie Payne <cdcaston@NNI.COM>
Subject:      Re: Fast German Auto in Santa Ana, CA?
Comments: To: Jeff_Gilbert/PeopleSoft@PEOPLESOFT.COM
Comments: cc: "Fast German Auto @ CSI" <fastgermanauto@hotmail.com>
Content-Type: text/plain; charset="us-ascii"

>Anyone have anything good or bad to say about Fast German Auto in Santa
>Ana, CA?
>I am shopping around for a longblock for my 87 syncro ($1599).

Jeff,
<This is my opinion only regarding the service that I received from John at
Fast German Auto.>
I recently bought a remaned 091 transaxle from these guys and so far-so
good.  With the trans itself, I am pleased so far.

However I do have a negative to relate.  John at customer service leaves a
lot to be desired regarding follow through. He made several promises that
he never kept.  Several key shipping dates/promises were missed and it
affected my service schedule and such. He even "forgot" to include a
shifter rebuild kit which I ordered at the same time as the trans itself.
After ordering everything I had hom read it back to me to double check the
order.  The shifter kit wasn't even on the invoice. He did overnight it at
his expense and it hasn't shown on my statement as of yet.
Since then, I e-mailed them on 3-8 <5 days ago> with a question regarding
what brand the syncros inside the trans are and haven't even heard a "we
got it, but don't know, we'll research it in the meantime" type of response
and it's 5 days later.

With any vendor, I make absolutely clear what items are replaced, brand
new, remachined, etc. How long have they been in business? How long have
they been doing this ...whatever.

In hindsight I would like to have talked to Todd in WA but I didn't know
about him then. He sounds really expert and an overall good guy to do
business with, just from the tone of his posts to the list.

I included Fast German Auto in the cc: because I wanted them to know that;
on this mailing list with some 700 members, we (vw types, I mean) talk a
great deal regarding vendors and the level of service, quality of parts,
etc. I got the feeling that John's attitude was, "I/we can really do
whatever, however I like and this guy can never affect me." Touche.

Just my .10 (inflation)

Dave Caston & Sherrie Payne
Allentown,PA
           zzzzzzzzzz__
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