In a message dated 99-04-01 14:24:58 EST, you write: << y. Service reps have to be forgiven a bit if they don't know a simple fix for things, and are tempted by installing a new, good part for one that may need a little grease, or simple adjustment. I'm not saying what happened was okay, just that it >> However, some ( a lot?) work on commission, so the size of his/her paycheck depends on how much "service" they SELL you ( and this is important to remember, they are selling, just like the folks in the showroom) They're not advisors, and they're not your "buddy". I personally would not trust ANY service writer who is on commission vs. a salary. Ok, start the nasty emails coming ! Jeff S. |
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