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Date:         Wed, 14 Apr 1999 11:50:28 -0400
Reply-To:     Edward Berlett <berlett@SABER.TOWSON.EDU>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Edward Berlett <berlett@SABER.TOWSON.EDU>
Subject:      Re: AVP and repair costs nationwide
In-Reply-To:  <3.0.32.19990413192406.006d2584@mail.ipns.com>
Content-Type: TEXT/PLAIN; charset=US-ASCII

I think you are right, a lot of people are happy with AVP. There are other people who have had similiar experiences to mine but haven't expressed them on the list. I think this is a testament to the excellent comsumer relations that AVP fosters. As I've said in other replies, my goal is not to trash AVP.

I am a little surprised that you think covering the head gasket leak is above and beyond the call of duty.

Thanks Ed

On Tue, 13 Apr 1999, Bill wrote:

> I've been on this list a while, and in that time many, many list members > have praised AVP. There have been dozens, maybe hundreds of messages > posted about their great engines and service. > > Now, one person has posted a message that is negative about AVP, and > suddenly people on the list are scrambling to trash them. One message > mentioned a boycott. > > It seems that the dispute isn't over whether AVP will honor their warranty. > It's about whether the amount they have offered for LABOR is fair. Get > real! If I go down to my FLAPS and buy a starter, or alternator, or any > other item, and it fails while in the warranty period, they will be happy > to replace it at no charge. However, if you think they will pay for the > labor to remove and replace it, you are sadly mistaken. > > Nobody I know of covers the labor to replace a defective part unless they > themselves installed the part to begin with. I am amazed that AVP offered > anything towards the labor. The fact that they did pushes them up a big > notch in my estimation. > > So, it appears to me that it is still 100 or more to 1 in favor of AVP on > the list, and I will continue to recommend them. > > I also note that a couple of months ago, a BUNCH of people posted to the > list concerning their problems with another vendor, and yet nobody called > for a boycott of the Bus Depot. Why the turnaround here? > > They're nice folks at AVP, and I, for one, am still happy two years later > with the engine they built for me. They also bent over backward to find me > other parts I needed, and stayed on the phone with me for about 1/2 hour to > talk me through one procedure that had me baffled. > > Please don't trash a company that has had nothing but praise because of one > allegation by one person. That's just not right. > > Bill (SE Arizona) (Bill@freeholder.com) HTTP://www.freeholder.com > ---------------------------------------------------------- > You can't do everything, but you can do something. > You can't help everyone, but you can help someone. > Even one candle helps to push back the darkness. >


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