Date:         Wed, 14 Apr 1999 13:41:57 -0700
Reply-To:     Steve Macaulay <smacaulay@INFINTIUM.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Steve Macaulay <smacaulay@INFINTIUM.COM>
Subject:      Re: tires
In-Reply-To:  <B1F0BC0C450ED211948900A0C96F88B1C5CD75@toto.oreadca.com>
Content-Type: text/plain; charset="iso-8859-1"

>>
> I was told that it was illegal for a shop to put the incorrect
> load bearing
> tires on a vehicle.

My westy's PO had put new Michelin tires on my van last July.  I bought it
in September.  In response to a tire-related post, several listmembers
informed me last November that I had the wrong tires on my vehicle.  I was
assured by the previous owner that he had gotten the correct tires for the
van.  I went to Michelin's web site and sent in an email to their customer
service department.  They called me at work that day.  They gave me a list
of local Michelin dealers.  I went to one that day.  I had the dealer check
out the wear of the tires and then had him call Michelin at the number they
gave me earlier.  Michelin authorized an immediate 50% credit on 4 new tires
and arranged to have the proper ones sent to that dealer.  He installed them
a few days later.

Considering that I didn't buy the original tires and that they had several
thousand miles on them, I was very pleased with the way Michelin stood by
their tires.

Moral of this story - if your dealer can't/won't help you, maybe the
manufacturor will.

Steve

89 Westy