Date: Wed, 14 Apr 1999 14:40:41 -0700
Reply-To: "M.R. Nimmo" <mrnimmo@YAHOO.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: "M.R. Nimmo" <mrnimmo@YAHOO.COM>
Subject: Re: AVP BS
Content-Type: text/plain; charset=us-ascii
Now those of you New to the list should really take
this advice or you may be the person getting
nasty/boycott e-mail...........
Well, I'm not new to the list, although I've been gone
for a few years. I've been on both the vanagon list
and type 2 list for years. And I don't think you can
boycott me because your not my customer. Howeve, I
really did not mean to ruffle your feathers.
I don't wish to place to fine of an edge on the point,
but Ed bought an assembled engine. AVP agreed to send
(for several thousand dollars, I'm sure) a running
engine. Ed obviously is not an engine assembler or he
would have purchased only the parts and saved himself
some cash. While your right that most places do not
provide labor, that does not mean he does not have a
right to it. He paid approx $2000 for an engine, AVP
sent the product, yet he has to pay more to get what
he paid for, a running engine for his vanny. If he
took them to court, AVP would have to pay the cost of
making him whole.
Under your theory, that AVP only has to replace the
part but does not have to give him what he bought (an
assembled rebuilt engine), AVP could merely shipped
used engines and mail bearings or valves or whatever
part if the engine failed within the warranty period.
The difference between your hypothetical (a starter)
and Ed's problem is that Ed bought a longblock and has
been mailed an internal part. I would be quite upset
if I bought a defective starter from a FLAPS and was
offered replacement bushing when it failed.
I'm quite sure that AVP is WORLDS better the GEX. I
would not put a GEX in a Chevy. I'm sure AVP have
been helpful and have given good service in the past.
You may even sell AVP engines. What would you do if
your customer had this engine? I think I know the
answer.
You may be quite right that changing the head is
simple and does not require removing the engine. (I
have worked on upright aircooled only.) And I'm sure
that I would have "someone who's never done one
before" fix my volksy.
Maybe AVP thinks Ed is trying to take them for a ride
for the cost of installation. I don't know. Maybe
the person on the AVP end was having a bad day. Maybe
Ed was rude. We will never know.
...
Also if that person is willing to try to make the
problem right, I think that you shouldn't forget that
either.
...
Exactly, Ken. Everyone makes mistakes. Some products
fail. Some employees need to be fired. People have
bad days.
But good companies stand behind their product. If AVP
comes through on this and stands behind there product,
they have again earned our support. If they tell Ed
to pound sand, I personally will look elsewhere for my
engine needs. They might do the same to me.
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