Date:         Fri, 16 Apr 1999 10:32:07 EDT
Reply-To:     KENWILFY@AOL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         KENWILFY@AOL.COM
Subject:      Van-Again new policy (no applause, just throw money)
Content-Type: text/plain; charset="us-ascii"

I hate to do this but I am really busy right now and I just don't have the
time to spare.  You folks on this list know that I try my best to help
everyone that needs help on this list.  I will continue to do so.  However I
will not give "customer support" to folks who have bought parts off of
another list vendor.  This has happened several times in the past and just
lately a few times in a row and I just can't do it any more.  If you buy a
part from me, then you buy my expertise with it and I will help you in any
way that I can in how to install it etc.  But if you buy an item from another
vendor or a local shop, please go to them for "support" on how to install the
item etc.  If someone bought a competing product from a company other than
yours and then called you up and asked you how to work it or install it what
would you do?  Probably something less polite than this letter.
I will continue to help folks with engine problems or troubleshooting with
thier vans but I just don't have time to do someone else's job.
Also I have helped many people on this list with thier problems and they have
thanked me with letters, etc.  However the reason why I can spend time with
this list and be here for you is because I sell parts.  I have seen many
people that I have helped in the past, we have corresponded over extended
periods, and then when they go to buy a part they go to another guy to get
it.  This hurts me deeply.  If you really appreciate what I do and how I've
helped you then please remember me when you go to buy parts.  This is not a
demand but a request.  I will continue to help folks but I just wanted to let
folks know how I feel.
Ken Wilford
Van-Again
John 3:16