Date:         Sat, 15 May 1999 10:25:44 -0400
Reply-To:     paul banks <paulbanks@NLLFAN.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         paul banks <paulbanks@NLLFAN.COM>
Subject:      Beware!

For all those that wish to buy products and ship them to Canada in general, and those that buy specifically from Euro-American Products (Delta Six) should be aware of potential problems.

I recently purchased some camper parts from Euro-American that needed to be shipped to Toronto. The vendor insisted on shipping it UPS although I had some fears that UPS charges some extra fees for Canadian shipments. I was assured that I would not have any extra payments upon delivery.

To my dismay I was presented a bill from UPS that included a $31 fee (on a $100 order)  for 'brokering' my package across the border. The fee was explained as $15 for paying my duty and sales tax up-front, $10 for having the driver collect the money and a $6 finance charge (all this for $12 in duty and sales tax!). How ridiculous is this? Compare this to using the US postal service and being charged nothing!!!

I should note that I left a message on Euro-American voicemail telling him about this situation. I thought he should know as I requested he use the postal service in the first place. To be honest I was also hoping he would offer to give me a deal on a future order since his actions led to this problem. However, he has not deemed it necessary to return my phonecall.

I guess the lesson to be learned from this for Canadian listmembers is to insist that US orders be shipped by the postal service. Don't let the vendor talk you into using a courier service just because it is more convenient for their business.



Paul Banks
'89 Vanagon Westfalia

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