The reader has to exercise some discretion, here. It is legitimate to report facts regarding a bad experience with a vendor, where all reasonable efforts to resolve the problem were met with unreasonable responses by the vendor. We all benefit from such info. It is quite another thing, however, to use the list to try to leverage something from the vendor, or to do damage to the vendor because the customer is unhappy with how things worked out. We have seen this type of complaint on the list. With these, instead of facts, we get conclusions...like "the vendor failed to honor contract...and therefore is a ripoff...." The customer owes it to the list to exhaust all reasonable means of resolution before posting warnings and complaints to the list. Even then, there may be a legitimate dispute instead of a ripoff. I think the postings about Todd were appropriate and provided enough info to demonstrate that there is reason for concern and to warn others. Something's clearly gone wrong with Todd. We know he's a good guy, but something is up that others need to know about. The post about Deltev, on the other hand, is just conclusions and allegations with no detail or facts. I also note that a law firm was cc'd on the correspondence...and may have written it. As a reader, this does not meet the objectivity standard for me, and Deltev gets the benefit of the doubt, as far as I am concerned.
Jim Cain wrote: > > >I think that it is great that folks are really crucifying vendors on this > >list... > > It just shows to go you, that "you can please some of the people some of > the time, but the rest of them just get upset"! |
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