Date:         Mon, 13 Sep 1999 13:10:14 -0500
Reply-To:     ray.wei@US.PWCGLOBAL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Yi-Ruey Wei <ray.wei@US.PWCGLOBAL.COM>
Subject:      Re: Eurovan Fuel Problem - "Kiss off" by VW Customer Service
Comments: To: Richard Golen <rgolen@UMASSD.EDU>
Content-type: text/plain; charset=us-ascii

Ric,

> I spoke with VW customer service, and they acted as if they had never
heard
> of the problem.

Heard this before and felt I got cheated because I believed it.  "I HAVE
NEVER SEEN THIS PROBLEM BEFORE" a VW dealer service manager said to me
regarding to my head leak 3 years ago.  Of course he never did mention the
"secret" free head replacement offered by VWoA at that time!   I guess this
is the VW way to treat their loyal customers!

> "Recall Details
>  THE FUEL FEED AND RETURN HOSES IN THE ENGINE COMPARTMENT COULD "SETTLE"
>  OVER TIME WHICH COULD CAUSE THE FASTENING CLAMPS TO LOSE THEIR TIGHT FIT
AND
>  PERMIT FUEL TO SEEP OUT AT THE HOSE CONNECTIONS. FUEL SEEPAGE COULD
RESULT
>  IN AN ENGINE COMPARTMENT FIRE. CORRECTION: HOSES AND CLAMPS WILL BE
>  REPLACED ON AFFECTED VEHICLES."

There was a recall on 87-89(?) Vanagon's with exactly the same description
on fuel hose/clamps problems (check NHTSA website).  May be you can use
that as another proof of bad design.  They may still use the same clamps!

> I am really getting pissed here...I've been a loyal, card carying VW
> owner/buyer/fan for almost 30 years. It may be time to buy some other
type
> of car.

I have exactly the same feeling against the VWoA since I'm a loyal VW
customer too.   I wish VWoA can wake up and treat us a little better!

Regards,
Yi-Ruey Wei
87 Vanagon GL Syncro w/leaking cylinder head & MXT tires
85 Jetta GLI w/168,000 miles
Dallas, Texas
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