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Date:         Wed, 8 Sep 1999 15:25:25 -0700
Reply-To:     AL_KNOLL@HP-ROSEVILLE-OM2.OM.HP.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Al Knoll <AL_KNOLL@HP-ROSEVILLE-OM2.OM.HP.COM>
Subject:      Warning:  Do not patronize Vanagon Projekt
In-Reply-To:  <19990906160353.BB6C229E@palrel1.hp.com>

Item Subject: cc:Mail Text Fellow Listees.

I have had a very bad experience regarding promises and commitments made by Detlev Hanschke and Peter Lotz DBA Vanagon Projekt.

Patronize them at your own risk!

They have refused to honor their business agreements and have misrepresented their expressed intentions regarding warranty service for motors that they supply and promises to correct various issues.

Two faxes follow. Both Peter Lotz and Detlev Hanschke have expressed no interest in following through with their commitments.

Al (not a happy camper) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Fax sent 28 AUG 99:

FROM: Al Knoll PO Box 3113 Auburn, CA 95604

Vanagon Projekt c/o Livermore Engine Center Ltd. 456 Franklin Lane Livermore, CA 94550

Dear Mr. Lotz,

I have been unable to get a response from your partner Mr. Hanschke regarding completion of the work on my Volkswagen per our agreements. (enclosed).

I have been unable to secure a date from Mr. Hanschke regarding start of the work or when the work will be finished.

The expressed warrantee of 6 months, 15,000 miles by Mr. Hanschke has not expired.

The correct motor, discussed in detail with Mr. Hanschke on the 5th of June, has not been installed even though full payment as noted on the enclosed receipt from your place of business has been paid more than 90 days ago (May 20th 1999) as shown in the attached copy of my personal check for $2476..

My VISA transaction of $3000 as noted on your receipt faxed to me on the 12th of August has been paid to your firm.

I personally feel that you have misrepresented the intentions of the Vanagon Projekt to honor their commitments to me.

As you know, I have been without reliable transportation since mid July and this has caused me to cancel several events that I attend on a yearly basis. (Persied Meteor Shower, Saline Valley DVNP, annual trout fishing trip to Island Park ID for Henry's Fork Foundation, attendance at committee meetings for TNC, Annual Monterrey Historic Automobile Races and others). I have had to make other arrangements for commuting to my place of business because of the lack of response by Vanagon Projekt to agreed-upon commitments. This inconvenience is no longer tolerable.

I have discussed this matter with my VISA company and they are in agreement that barring completion of the agreed upon motor replacement as discussed in the accompanying documents within five working days, they will at my option withhold funds in the amount of $3000 to cover the expense of having another firm fulfull your obligations.

I encourage you to respond within one business day with a definite schedule not to exceed five working days to which you will adhere to complete the work that you have promised at no additional cost to me per our previous agreements.

Sincerely,

Alfred F. Knoll

CC: Ordas, Timmons, Owen and Owen.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Fax Sent 01SEP99:

Al Knoll PO Box 3113 Auburn, CA 95604

To Vanagon Projekt C/O Peter Lotz Livermore Engine Center Livermore CA, 94550

Dear Mr. Lotz

As you and I discussed today you are a working partner in the Vanagon Projekt with Mr. Detlev Hanschke.

The Vanagon Projekt as I explained in a previous fax, a copy of which is attached has failed to fulfill it's contractual obligations regarding warranty service on an engine conversion in my Vanagon.

Your fax to me yesterday, also enclosed, indicates that you do not intend to act on the matter of fulfilling your promises and obligations to me as a customer of the vanagon projekt in which business you are a working partner.

My contractual obligations as noted in the previous fax have been fulfilled regarding payment for services and parts procured through your business in good faith. I have faxed you a copy of the paid receipt.

I would like your statement as a working partner in the Vanagon Projekt as to when my vanagon will be finished.

Should I not here from you in one working day with a definite completion date for the services quoted by your firm to require no more than 19.5 working hours / 2.5 working days I will consider you in default of contract and that the Vanagon Projekt has misrepresented itself as a bonafide business in the City of Livermore.

Per your estimate:

Remove engine 3hrs Install A/C compressor 1.5hrs Install power steering Pump 1.0hr Install I5cyl setup 14hr

I have been put to great inconvenience by the Vanagon Projekt's lack of commitment to me as a paid in full customer. I find myself without transportation because of your businesses failure to fulfill it's contractual warranty obligations in a timely fashion. Should I not hear from the Vanagon Projekt within one business day of 01SEP99@1700Hrs regarding a firm commitment for immediate resolution of this warranty problem I will have no recourse but to charge the Livermore Engine Center DBA Vanagon Projekt for my transportation needs during the time I have been unable to use my car.

At this time I have no recourse but to withhold funds as stated in the previous communication (attached) and to contact the Bureau of Automotive Repairs and the Department of Consumer Affairs regarding resolution.

I had hoped to work with your firm to resolve these issues but your reply today is clearly an attempt to further stall any progress in the matter.

I hope we can work things out in and ethical and satisfactory manner.

Sincerely ,

Alfred F. Knoll Dated: 01 SEP 99

CC: Ordas, Timmons, Owen and Owen


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