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Date:         Mon, 20 Sep 1999 16:46:43 -0700
Reply-To:     AL_KNOLL@HP-ROSEVILLE-OM2.OM.HP.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Al Knoll <AL_KNOLL@HP-ROSEVILLE-OM2.OM.HP.COM>
Subject:      Westie Values
In-Reply-To:  <199909202327.QAA22073@palrel3.hp.com>

Item Subject: cc:Mail Text

September 6, 1998

Attn: Dan Claim Number: nnnnnnnnn

Dear Dan,

Thank you for your letter dated August 3 offering me an insurance settlement of $14,693.93 for my Volkswagen GL Syncro Camper, minus $2078 salvage. See attached copy of your letter. I have been trying to locate a comparable replacement for my camper. After more than a month's worth of research, I found that I could not hope to find another one like mine for the $13870.00 valuation placed on the vehicle. There was such a large difference between selling prices of used Volkswagen GL Syncro Campers and the $14,693.93 that you offered, that I decided to do my own research to get a better idea of the market value of these vehicles. I found that there were fewer than 1,800 Syncro (four-wheel-drive) VW Campers imported into the US during the five years (1986-1991) they were manufactured and that they trade rarely. In the survey you sent me, done by CCC Information Services, for 1989 Westfalia Campers, I did not see any valuation of the four-wheel-drive GL Syncro Camper, and that may account for the difference in market values. I found the recorded sales for syncro campers range from $16,200 for a 1987 to $25,950 for a 1990. In my search, I found out that the desirability and short supply of these campers has set them apart in value from the two-wheel-drive variety. Recorded sales of similar 1987 through 1990 Volkswagen GL Syncro Campers show that the trade value is significantly higher than your valuation. I have contacted several dealers in California, Nevada, and Washington state along with several private parties advertising similar campers for sale. Several of the contacts obtained from classified ads had already sold the camper by the time I called. In some cases, the sale was to the highest bidder, others sold in a very short time for cash for the asking price. I personally traveled to Reno and Santa Rosa to look at similar campers for sale by dealers and have found no comparable campers near the valuation of $13870.00. I discovered a small group of registered dealers, which I have listed, that have had recent sales of campers like mine. Feel free to contact any of them and ask what a customer would have to pay to get a good used syncro camper like mine. I have also included a list of campers recently offered for sale. Based on this research, I believe the reasonable fair market value for my 1989 Volkswagen GL Syncro Camper is $19,000 considering condition, upgrades, and mileage. Please refer to the attached valuation tables included with this letter from which I have made this calculation. From a total of 13 recorded sales, the average camper is a 1988.8 model with 93,383 miles that sold for $21,285, not including tax. Note that this figure is derived from recorded sales only, not from the asking prices of campers for sale. With this in mind, I propose the following settlement to my claim (18-M222882). Market Value $19,000.00 Plus Sales Tax $1,472.50 Less your quoted salvage $2,078.00 Less Deductible $250.00 Net Settlement $18,144.50 Also, I wish to retain title to my camper for use in upgrading a new purchase to the same excellent condition as mine was. Sincerely,

Heather S. Olson Attachment 1: Auto Dealers with Syncro Camper expertise.

SOME REGISTERED DEALERS WITH SYNCRO CAMPER EXPERTISE

Hoch Motors, Santa Rosa (CA) (707) 584-1199 J&R VW Vans, Reno (NV) (702) 323-4943 Volkswagen Santa Monica (CA) Campbell Nelson Volkswagen (WA) (425) 778-1131 Carter Volkswagen (WA) (206) 782-7474

Attachment 2: Market Research Tables

USED VOLKSWAGEN SYNCRO CAMPERS RECENTLY SOLD: (wf/syncro denotes westfalia syncro camper) Hoch Motors Recent Sales 707-584-1199 Model Year Miles Sale Price wf/syncro 1991 120,000 $22,500 wf/syncro 1990 100,000 $22,950 wf/syncro 1990 80,000 $23,950 wf/syncro 1990 56,000 $25,950 wf/syncro 1989 80,000 $22,000 wf/syncro 1989 123,000 $20,000 wf/syncro 1987 57,000 $19,950 wf/syncro 1987 71,000 $20,600 wf/syncro 1987 100,000 $18,000

J & R Vans Recent Sales 702-323-4943 Model Year Miles Sale Price wf/syncro 1987 140,000 $17,000 wf/syncro 1987 142,000 $16,200 wf/syncro 1990 117,000 $21,200

Private Sales Buyer wf/syncro 1991 28,000 $26,400 R. Rudisill Seattle

Average Sales Price for these 13 Sales Year Miles Sale Price Average 1988.8 93,385 $21,285

USED VOLKSWAGEN SYNCRO CAMPERS FOR SALE (Aug/Sept):

Syncro Campers for Sale Model Year Miles Asking Location Telephone wf/syncro 1990 97,000 $19,000 Grass Valley (530) 477-8558 wf/syncro 1987 67,000 $17,500 Northridge (310) 390-8527 wf/syncro 1989 137,000 $18,000 Reno (702) 323-4943 Jerry wf/syncro 1989 90,000 $19,000 SantaRosa (707) 584-1199 Marty wf/syncro 1987 100,000 $18,500 Sacramento (916) 551-1500 (Susan)


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