Date:         Tue, 2 Nov 1999 00:40:44 -0500
Reply-To:     The Bus Depot <ron@NETCARRIER.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <ron@NETCARRIER.COM>
Subject:      Re: More BusDepot woes...
Comments: To: dchris907@JUNO.COM
In-Reply-To:  <19991101.213657.-386975.1.dchris907@juno.com>
Content-Type: text/plain; charset="iso-8859-1"

> I have tried to get a response from anyone at bus depot via email since
> Thursday, and havent heard from anyone. Dont know if my order was ever
> placed, dont know if they have read my messages, they have no voice mail
> either, Geez....


I am fairly certain that I saw Jerry respond to your email earlier today but
have forwarded this to him tonight just in case I am mistaken. I believe
that his response was that he did not get your original email, and he asked
you to resend it.  But I'll let him confirm that directly with you; I'm
writing from home now (1 AM) and can't confirm it myself.  I apologize that
it took 2 working days to get back to you via email, but I also want to
repeat, again, that this is within our normal time frame.  We ask that you
allow 1-2 working days for email response (not counting automated order
confirmation, which occurs within minutes of placing an order via the
website, and is then followed up by a personal e-mail).  If you need a
faster response, or want to place a rush order, PLEASE CALL.

I have to admit frustration when I see complaints like this, having said
this so many times before. We were manning the phones for 8 hours today.
Certainly we were not inaccessable. Telephone, not e-mail, is the best way
to reach us if you are in somewhat of a rush. You will not get voice mail.
If you call during business hours (11-7 e.s.t.) you will get a live person.
The phone number is repeated below for your convenience.  I am sorry that we
can't always provide same-day e-mail response, although we do try.  If our
email response time is insufficient for your needs, please do not hesitate
to call.

Incidentally, we have hired on extra help, and are now back up to normal
speed with regard to shipping, order processing, etc.  As far as I know, the
website, too, is working as it should be.

- Ron Salmon
  The Bus Depot, Inc.
  http://www.busdepot.com
  (215) 234-VWVW