Date:         Tue, 2 Nov 1999 09:43:53 -0500
Reply-To:     The Bus Depot <ron@NETCARRIER.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <ron@NETCARRIER.COM>
Subject:      Re: More BusDepot woes... Emergency?  Nope.
In-Reply-To:  <19991102.063724.-386975.5.dchris907@juno.com>
Content-Type: text/plain; charset="iso-8859-1"

> Dave, are you traveling in the van and need parts on an
> emergency basis? If so, I can understand your frustration!


Just to clarify and remind on this issue, we ask you to allow 7-10 working
days for standard delivery on in-stock items (sometimes longer in the event
of backorders, of course).  This is a conservative estimate and usually
you'll get your order much sooner.  But we need to allow for the minor
unforseen delays that are part of everyday life in the real world, so we try
to estimate on the high side.  However, emergency orders can usually be
accommodated, assuming availability of the part.  We ship overnight-air
orders everyday to customers whose vans broke down and need a part
yesterday.  Best way to handle a rush situation is to CALL US, since then we
can get to work on your order right away rather than waiting for the next
download from the website (which can be later that day or even the following
business day). Of course, as always, if you absolutely positively need a
part by a certain time and can't afford to take any chances, your best bet
is to patronize your local VW dealer or FLAPS.  Even with overnight delivery
there is the potential for lost or late deliveries, etc., so mail order is
never a 100% sure thing even in the best of circumstances.

- Ron Salmon
  The Bus Depot, Inc.
  http://www.busdepot.com
  (215) 234-VWVW