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Date:         Tue, 2 Nov 1999 12:06:27 -0500
Reply-To:     EMZ <vw4x4@FYI.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         EMZ <vw4x4@FYI.NET>
Subject:      Re: More BusDepot woes... Emergency?  Nope.
Comments: To: The Bus Depot <ron@NETCARRIER.COM>
In-Reply-To:  <000e01bf2540$af02e380$54498dd1@the-bus-depot>
Content-Type: TEXT/PLAIN; charset=US-ASCII

Just to add lid.... I had an emergency overnight order last year. My starter had quit for the last time. So I called for a rebuild unit, late morning, and had it on my door step before noon the next day. Just can't ask for better service than that!

Eric 86-VW4x4 vw4x4@fyi.net 72-240z Pittsburgh, PA USA 1936-Chrysler

On Tue, 2 Nov 1999, The Bus Depot wrote:

> > Dave, are you traveling in the van and need parts on an > > emergency basis? If so, I can understand your frustration! > > > Just to clarify and remind on this issue, we ask you to allow 7-10 working > days for standard delivery on in-stock items (sometimes longer in the event > of backorders, of course). This is a conservative estimate and usually > you'll get your order much sooner. But we need to allow for the minor > unforseen delays that are part of everyday life in the real world, so we try > to estimate on the high side. However, emergency orders can usually be > accommodated, assuming availability of the part. We ship overnight-air > orders everyday to customers whose vans broke down and need a part > yesterday. Best way to handle a rush situation is to CALL US, since then we > can get to work on your order right away rather than waiting for the next > download from the website (which can be later that day or even the following > business day). Of course, as always, if you absolutely positively need a > part by a certain time and can't afford to take any chances, your best bet > is to patronize your local VW dealer or FLAPS. Even with overnight delivery > there is the potential for lost or late deliveries, etc., so mail order is > never a 100% sure thing even in the best of circumstances. > > - Ron Salmon > The Bus Depot, Inc. > http://www.busdepot.com > (215) 234-VWVW >


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