Date:         Tue, 2 Nov 1999 21:17:11 MST
Reply-To:     dchris907@JUNO.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Dave Christensen <dchris907@JUNO.COM>
Subject:      End of the line for the bus thread.
Content-Type: text/plain

Never did I say that they were a bad shop, all I had said was that they
had not replied to the problems I had while trying to place an order, and
was left wondering if my order ever got processed, did I need to source
this stuff elsewhere, will there be funds to cover the bill, did my stuff
go to the bit bucket?

Everything I have read about them on this list has been of a good nature,
and thats why I tried to order from them.  I have been trying to figure
out what was going wrong, with me, with them, with the electrons. etc.
It looks like I got to test the 'exception processing' elements of his
sales procedure--I always seem to get to test those exception processes
for some reason or another.

I did place my order, its scheduled to be shipped tomorrow (wed.).  Ron
seemed to be very cordial and polite. and now that my expectations have
been fully managed, if he is willing to allow me to do business with him
in the future, I will be more then happy to send my money his way, if not
I respect that.  Just as everyone else has said, he is a reputable
distributor, and probably still overworked. As I said before, it just
appears that I got to be an exception to the normal process of which I
didnt know what the normal process was to begin with.

This is my story, and i'm sticking to it.

End of thread-- all comments via private mail please.
-Dave

On Tue, 2 Nov 1999 12:06:27 -0500 EMZ <vw4x4@FYI.NET> writes:
>     Just to add lid....
>      I had an emergency overnight order last year. My starter had
> quit
> for the last time. So I called for a rebuild unit, late morning, and
> had it on my door step before noon the next day. Just can't ask for
> better service than that!
>
>             Eric                   86-VW4x4
>             vw4x4@fyi.net          72-240z
>             Pittsburgh, PA USA     1936-Chrysler
>
>
> On Tue, 2 Nov 1999, The Bus Depot wrote:
>
> > > Dave, are you traveling in the van and need parts on an
> > > emergency basis? If so, I can understand your frustration!
> >
> >
> > Just to clarify and remind on this issue, we ask you to allow 7-10
> working
> > days for standard delivery on in-stock items (sometimes longer in
> the event
> > of backorders, of course).  This is a conservative estimate and
> usually
> > you'll get your order much sooner.  But we need to allow for the
> minor
> > unforseen delays that are part of everyday life in the real world,
> so we try
> > to estimate on the high side.  However, emergency orders can
> usually be
> > accommodated, assuming availability of the part.  We ship
> overnight-air
> > orders everyday to customers whose vans broke down and need a part
> > yesterday.  Best way to handle a rush situation is to CALL US,
> since then we
> > can get to work on your order right away rather than waiting for
> the next
> > download from the website (which can be later that day or even the
> following
> > business day). Of course, as always, if you absolutely positively
> need a
> > part by a certain time and can't afford to take any chances, your
> best bet
> > is to patronize your local VW dealer or FLAPS.  Even with
> overnight delivery
> > there is the potential for lost or late deliveries, etc., so mail
> order is
> > never a 100% sure thing even in the best of circumstances.
> >
> > - Ron Salmon
> >   The Bus Depot, Inc.
> >   http://www.busdepot.com
> >   (215) 234-VWVW
> >