Date: Tue, 2 Nov 1999 13:51:46 MST
Reply-To: dchris907@JUNO.COM
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Dave Christensen <dchris907@JUNO.COM>
Subject: Re: More BusDepot woes The Rest of the story!!
Content-Type: text/plain
A quick recap since I dont know how closley you have followed this
thread.
I tried placing my order online last Thursday afternoon, had problems
with their ecommerce server, manually sent them the order, and didnt hear
back from them. I reported the errors to Ron and worked with his service
provider to give them addidional information as to the circumstances of
the errors. I suppose that yes, I may have jumped quickly, however I do
not believe I have lambasted them. I thought for certain I would have
received a message back saying, we understood you had problems, but we
received the copy of what you were trying to order and are processing it
accordingly". My primary concern was that if they did actually process
my order, funds would be available to pay for it in my account.
Everybody deserves a common basic level of "world class service". In my
case, I may not have properly managed my expectations.
Regarding the remainder of your 'comments'. I am a road warrior. I
travel full time, in this case my office had me assisting their team at a
trade conference/user group meeting. I dont gamble, I figure I have
better odds of finding a stock Synchro Vanagon TDI thats US Legal then
winning any games. And when I do get to go home (whenever whatever and
wherever home may be), I like to do things for myself. Tinkering,
remeding, and enhancing are top items on my lists along with a few other
hobies.
Regarding 'bitching from my hotel room in Ct about the parts not being at
my doorstep in Arizona'. I figured that given a 7-10 day lead time, the
parts would be at my door in Az this coming Friday or Monday (the 5th or
8th of November--when I was home).
Finally, about 10 years ago I started and operated, and 5 years later,
sold a consulting company. We had 22 of us and about 350 clients. I had
service level agreements with my clients where if we did not perform, we
had severe financial penaltys. It was always our practice that all calls
would be returned by the end of the business day, of course we now have
faxes and email to contend with, but our SLA's required us to at least
respond to people the same day they called, we may not have had the
answers for them, but at least we let them know that we heard from them
and that we know they exist. I think Ron knew I existed, but I fell
through the cracks in the remainder of his sales processes. If you had
seen my previous messages, I stated that I had seen his previous posts
about staffing and trying to fill the holes, and bear with us, then a
couple of days later, another one (I believe) saying that things were
back in order? I also typed that this seemed atypical for them and was
wondering if anyone else knew anything. I had seen other posts from Ron
to people on the list, but had not heard anything from him to me about
where things sat.
I will leave everyone to draw their own conclusions. If you reading this
think i'm a bad person, then of course you will take everything I type
with a grain of salt and probably put me on your kill lists. Thats fine.
My appologies to Ron for beating up on him and his company. Appologies
to the rest of the list for taking up bandwidth and anything that they
may have taken offense to. If you would like to discuss this further,
lets take this private.
Regards/David Christensen
On Tue, 02 Nov 1999 14:07:30 -0500 "Horace K. Sawyer"
<firestream@mindspring.com> writes:
> Well, Dave, here you are publicly blasting Bus Depot for "not
> responding,
> etc." You feel like you deserve better service on a $200 order.
> Seems
> they didn't respond for what really amounts to about one and a half
> business days, according to your postings. Do I not deserve good
> service
> for a $15 order?
>
> There was no urgent time concern. It turns out you are off
> galavanting
> around the country in airliners and bitching from your hotel room in
> CT in
> some casino that your parts are not on your doorstep in AZ -- where
> your
> van sits.
>
> For crying out loud man, you weren't home anyway, and had no way to
> install
> your pop top seal and other. You don't even have time to use the
> van, you
> said. Whether your order is there a day or two earlier or later
> simply
> will not change the fact that you will not even be home. There was
> no
> emergency, no pressing time constraints. It is impossible for you
> to use
> the parts until your 3.5 day weekend, which has not arrived. Why
> attack
> Bus Depot?
>
> Why come down so hard on Bus Depot for not responding for a couple
> of days?
> Bus Depot has to serve just a couple of more folks than yourself,
> one
> would imagine. But now, you take it upon yourself to immediately
> publish
> negative comments to this list, and force people like myself to read
> this crap.
>
> Dave, I'm sorry you feel so mistreated. Perhaps you should try
> running a
> business yourself. Perhaps you could give others a better quality
> customer
> service.
>
> For me, I think your slamming BD without reasonable cause is
> defamation.
> Ron Salmon should send you a bill for the damage you attempted to do
> to his
> business. The guy works his butt off to make a living and still
> provide
> fair prices and great products. As far as I know, all of our
> vendors on
> this list do the same. I think your defamapost was uncalled for,
> and
> that's my opinion.
>
> Perhaps you can reflect on the seriousness of this situation from
> the hotel
> casino this evening.
>
> As you said, thanks for letting me vent too,
>
> HK Sawyer
> ---------
> No affiliation with BD
>
>
>
>
>
>
>
> At 06:36 AM 11/2/99 -0700, Dave Christensen wrote:
> >Actually I flew out here 5am last Friday. I was hoping to have the
> parts
> >waiting for me back in Arizona for when I got back. I got a 3.5
> day
> >weekend at home this week! YIPPIE!!! Then its off to Austin Tx.
> to do
> >requirements analysis for a project we have up in Dallas--toying
> with the
> >idea of driving, but I think I can get my stuff done in 2 or 3
> >days--doesnt pay to drive, and after someone elses recient
> experience
> >meetinng Bambi on I-10 in Texas, I think i'll pass. =)
> >
> >The stuff I ordered is minor stuff, a pop seal, manuals (YES YES
> YES!!!),
> >2nd battery kit, and trying to get one of those speedo/tach kits
> (dont
> >have time to salvage). Like I said, just was looking forward to
> having
> >it all at home waiting for me so I can go play. Dont get a multiday
> >weekend too often, then again, weekends at home in general are few
> and
> >far between.
> >
> >Cheers!
> >Dave
> >---
> >David Christensen (dchris@post.com or
> dave.christensen@dcicorp.com)
> >888-699-9336 (Pager) 6999336@skytel.com - 2-way email-pager
> gateway
> >
> >1999.5 VW Jetta TDI "Sydney"
> >1998 Diesel Dodge Ram 2500 4x4 "Matilda"
> >1982 Westy Diesel "Daisy"
> >1998 "Dog" 4-Paw-Drive Yellow Labrador Retriever--spoiled rotten--
> >"Faith"
> >
> >
> >On Tue, 02 Nov 1999 08:38:56 -0500 "Horace K. Sawyer"
> ><firestream@mindspring.com> writes:
> >> At 05:49 AM 11/2/99 -0700, Dave Christensen wrote:
> >> >Thanks to the list for tolerating me--taking this offline now
> that
> >> I have
> >> >heard back from them.
> >> >
> >> >-Dave
> >> >"Live from his hotel room, high above the Grand Pequot Tower at
> the
> >> >Foxwoods Casino in Connecuit"
> >> >(Oh the joys of trade show season....One day i'm home in Az,
> next
> >> sitting
> >> >behind a booth x-c...story of my life)
> >> --------------------------------
> >>
> >> Dave, are you traveling in the van and need parts on an
> >> emergency basis?
> >> If so, I can understand your frustration!
> >>
> >> HK
> >>
>
>
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