Date: Tue, 7 Dec 1999 18:27:35 -0500
Reply-To: Bob Donalds <bostneng@FCL-US.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Bob Donalds <bostneng@FCL-US.NET>
Organization: Boston Engine Exchange
Subject: Re: Engine rebuilding resources
Content-Type: text/plain; charset=us-ascii
ThomasD. Hanlon wrote:
>
> Karl,
>
> Look to bostonengine.com. Bob Donalds offers a Ph.D course, gratis.
>
A MEMO FROM THE COLLEGE OF BOB
Department of Debating
Professor and Master of Debating Bob Donalds
Wayland Ma
Dear Tom, Karl and the list
I like Ken at Vanagain and Ron at the bus depot are trying to make a
living
by selling parts and services. I also like to sharing what I have
learned about vanagons on the list. Gene Berg taught me years ago that
sharing what I know brings people (customers) to me. I am greatful to
him for taking the time to write down and publish the things he found to
be true. Gene had a hard time with people that bought parts somewhere
else and called him asking how to make it work. it got to the point that
he would check to see if you had bought the part from him before he
would work with you on the phone to get it right. I must admit was
always a little nervous about calling him so I woud start by thanking
him for making me a better engine rebuilder. I cant blame him one bit
why should he spend time with somebody elses customer. So the same thing
can be said about Ken, Ron and myself why would we give advise or tech
support to somebody elses customer after all you are keeping us from
helping people that are spending money with us. I will tell you why I
give limited tech support to most callers first its hard for me not to
be polite on the phone and second I am in business and I try to feild
all calls in a polite professional manner. There Will always be the guy
or gal that only found me after they bought there parts someplace else
and I given them a minute or twenty all the time to resolve there
problems. I do try to treat people the way I want to be treated.
let me end this rant by saying that I will try and continue to help
those who need help as I can but my customers will come first. Please
consider the value added each vender has to offer by that I mean the
knolage and experiance to sell you and support you with exactly what you
need do the job right the first time.
I do not speaking for Ken or Ron but dont think they would disagree
The College of Bob