Date:         Thu, 23 Dec 1999 10:17:46 -0800
Reply-To:     Richard Golen <rgolen@UMASSD.EDU>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Richard Golen <rgolen@UMASSD.EDU>
Subject:      VW to replace my Eurovan
Comments: To: ev_update@egroups.com
Content-type: text/plain; charset=us-ascii

Hi All....


Saturday I sent an email to a person in Wolfsburg, whom I was told works
under F. Piech in Wolfsburg, detailing the problem with my Eurovan, VWoA's
response to my problem, and how as a long-time customer I was extremely
dissatisfied.

This morning I received a call from VWoA...aparently VWoA got a call
Tuesday regarding my complaint, Wednesday all of the parties involved at
VWoA with my problem met or conference called and reported back to
Wolfsburg...VWoA will be replacing my van. I'm not sure of the details as
of yet because the person who will be now charged with handling this case
is on Christmas break until 1/4. Interestingly enough the person who has
been handling my case told me that she was also on break but was called in
to deal with the problem....

I'm cautiously optomistic....we'll see what happens on 1/4.


Happy Holidays to All!


Ric