Today seems to be the day that we are = flaming vendors. I did too. I am also a vendor (albeit a very small = one) on the list, and I do attempt to offer the kind of service that I would = want to receive personally. I think I can speak for many of the list = vendors, though, by saying that mistakes can and do happen. They are = sometimes our fault, sometimes the fault of the customer, and sometimes someone in the = middle. The difference, though, between a good vendor and a really = bad one many times comes down to how that person solves the problem, either real = or perceived. I have not been challenged on this list, nor do I = expect to. There are some really great vendors involved with this = group. So far, to my knowledge, I have treated each of the list members with the = courtesy they deserve, whether the communication ended with an order or = not. List members, if we as vendors screw up, tell us and we will try to rectify = the problem. If we can't or don't handle the complaint in a timely = manner, tell the list. No one should endure bad service. =