relax.......deep breaths.

-----Original Message-----
From: Mark Mages [mailto:wasserbox@YAHOO.COM]
Sent: Thursday, April 13, 2000 3:03 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Bashing vendors on the list

Oh, god forbid a topic (or off-topic) gets re-hashed
on this list over and over again!

Nothing personal, but as you said, you are not a list
moderator, so don't try to be one.  If you don't like
it, fine.  Tell someone.  Or hit the delete key.  If
the real list moderators perceive a problem they
aren't scared to jump in.

What exactly is wrong with discussing bad customer
service on the list just because the object of the
discussion happens to frequent the list?  No one seems
to have any qualms about bashing non-list vendors with
impunity.

You might be one of those "If you can't say anything
nice" people, but I believe in "if you can't say it to
their face."

The last time I called and got a phone operator, I
asked for Ron. I told them it was because the last few
times the person that answered the phone was
absolutely no help.  They told me Ron was too busy,
and proceeded to be (once again) absolutely no help.
Fine.

Then I called Ken, and (assumption) his wife told me
he was working on his van and couldn't be disturbed.
Also fine.

That's when I called the dealership in Denver, who was
happy to thumb through the Bentley with me, and found
the part on a back shelf for $5 cheaper than the list
vendor.

It's nothing personal at all.  The times I have called
or emailed Ron he has been extremely helpful and
pleasant.  The same with Ken.  He is an invaluable
asset to the list. 75% of the time they have the best
prices, and good service.

It is business.  Pure and simple.  If you don't want
my money, and aren't willing to give me the service I
demand, then I can find someone who will.  Hell,
anymore I can find 10 people who will.  With the
advent of the web, it is a consumers market.

Go ahead and flame me - I have nothing better to do
tonight than reply to rants :)

Mark

87 Non-leaking Westy, thanks to KenWilfy &
http://mountainstatesvw.com/

--- BRENT CHRISTENSEN <bchristensen@INFOGENESIS.COM>
wrote:
> Ladies and gentlemen:
>
> I know this has been a topic MANY times, and while
> I'm not a moderator of
> the list, nor am I pretending to be one on the
> Internet, it seems that it is
> time for a reminder...
>
> There have been cases where someone has gotten
> burned by an unknown or
> "shady" character (i.e. on eBay) and has warned the
> list.  This seems
> appropriate.  But hashing out customer service
> issues with a list vendor
> here on the list just seems like an improper use of
> the medium.
>
> At any rate, please try to resolve customer service
> issues directly with the
> vendor, and if you really feel like someone poses a
> grave threat to the rest
> of the list, then go ahead and post in order to save
> the rest of us.
>
> End of rant.
>
> Brent Christensen
> '89 GL Syncro Westy
> Santa Barbara, CA
>

=====
Mark

87 Westfalia Gl
84 Scirocco 8v

http://student.fortlewis.edu/~mwmages/

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