Date:         Sun, 14 Jun 1998 18:46:32 -0100
Reply-To:     The Bus Depot <ron@NETCARRIER.COM>
Sender:       Vanagon Mailing List <Vanagon@vanagon.com>
From:         The Bus Depot <ron@NETCARRIER.COM>
Subject:      Re: Bus Depot Replies
Comments: To: Bill Hays <bhays@PLAINS.NET>, Vanagon@VANAGON.COM
In-Reply-To:  <01bd97a0$d77d0c20$6441a8ce@williamh>
Content-Type: multipart/alternative;

>  How long does it take for Bus Depot to send back an e-mail reply?  I
e-mailed a question
> for a quote about a week ago.


Anyone e-mailing my Bus Depot address at this point is getting an
autoresponse message that basically says the same thing I told this list a
week or two ago.  In a nutshell, it says that I am so horribly backed up on
e-mail that, for the time being, it is best for you to call instead.

My e-mail volume has increased to the the level of several hundred a week,
and even if I were to stop shipping anything and just answer e-mails all day
I still couldn't catch up. Things were bad before, and after taking a week
off for Haley's birth, they just got from bad to worse.

I am working to solve the problem permanently: As I indicated before, we're
only a few weeks away from having a new searchable website with over 10,000
items and point-and-click ordering; by far the biggest VW catalog anywhere,
on or off line.  This should reduce my e-mail volume to a managable level
again, because the answers to most of your questions will be right there on
the website. (By the way, many of them already are.  The website as it
stands already lists pricing on my most popular items.)

In the interim few weeks until this happens, I have to ask you to call me
for quotes or orders, at (215) 234-VWVW.  I have several people standing by
to answer your call, and am open weekdays 11 am to 7 pm E.D.T.  (Best to
avoid Monday mornings, and any day from 4-5, if possible, as they are the
busiest times.)  I'm sorry that I can't handle your inquiries via e-mail
right now, but I hope I can count on your continued support during these few
weeks.  Of course, the savings you receive will more than make up for the
cost of the phone call.

Thank you all for your patience, and for giving me this enviable "problem"
in the first place!  :-)

- Ron Salmon
 The Bus Depot
 http://www.busdepot.com
 (215) 234-VWVW

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