Date: Wed, 17 Nov 1999 21:11:21 -0500
Reply-To: "Horace K. Sawyer" <firestream@MINDSPRING.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: "Horace K. Sawyer" <firestream@MINDSPRING.COM>
Subject: Bus Boys: Great. The other, questionable
In-Reply-To: <00d101bf3132$17020f40$9030a2d1@dell>
Content-Type: multipart/alternative;
Those guys, when they are not bussing tables, make great parts suppliers!
I ordered a K&N Air Filter kit and received it almost before I ordered it.
Another well known vendor didn't return the courtesy when I rose to his defense
on the list with a bristling assault on a detractor. (Some people pay big
bucks for that). He wanted to nail me for restocking charges on an $80
mudflap. Okay fine, I had it awhile. But then I called up there to finalize a
new deal and he raised the price $20 on a set of mudflaps that were earlier
advertised less on this list. $99.95 instead of $79.95. Enough already.
Suddenly, I just didn't want 4 flaps.
I went to my local dealer and believe it or not, bought an OEM mudflap for
almost half of what I paid Bus Depot. Ooooppps, it just came out! You could
say that pretty much chapped me. I was shocked. Where were the 70% savings,
etc?
I felt pretty bad. Especially after all the hell I put that one poor dude
through after he slammed Bus Depot recently.
Actually though, I thank BD. "Thank you, thank you, thank you." If it
weren't for BD trying to raise the price on me, I would not have gone to my
local dealer and discovered a nice surprise: prices less than BD. Amazing
what advertising does to us consumers ---
Maybe a visit to your dealer every once in a while is a good thing.
HK
Georgia
and Steve:
bye bye BusDepot@onelist too
At 11:29 AM 11/17/99 -0800, Davidson wrote:
>An updated report on my recent experience with the *new* and *improved* Bus
>Boys:
>
>1. I ordered VDO gauges and sender they had in stock.
> Results: They arrived in two days... good service... good advice over
>phone.
>
>2. I ordered VDO mounting pods that were not in stock... special order.
> Results: They received them from their supplier in 5 days. I received
>them from
> Bus Boys the *next* day... good service... good advice and rapport
>over the phone. (This seemed so easy after waiting 2 1/2 weeks for this same
>item on special order from a different, well known VW parts shop that was
>delayed twice before I finally gave up on them and ordered from Bus Boys
>instead.)
>
>3. I *returned* the oil pressure sender hose (in new condition).
> Results: They credited my credit card and sent me a receipt...
>cheerfully!
>
>In my opinion, the fact that they cheerfully accepted a return was the most
>telling of my experiences. I think these guys are great... Walter in
>particular... and would definitely order from them again.
>
>Bill
>90 Westy Syncro
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